Southern Tech is a dedicated IT and computer support service provider based in Lake Charles, LA, serving businesses across Southwest Louisiana. We specialize in offering tailored IT solutions and support to enhance business operations and efficiency.

Choosing Southern Tech means opting for rapid response times, personalized service plans, expert advice on hardware and software purchases, and comprehensive support that includes developing IT security policies. Our accountability and customer satisfaction measures ensure that your IT needs are met with precision and professionalism.

Our typical response times range from immediate to a few hours, depending on the urgency and complexity of the issue. We prioritize critical issues to ensure minimal disruption to your business operations.

We maintain accountability through detailed service logs, regular client communications, and transparency in all our operations. Our service agreements outline clear expectations and responsibilities to ensure consistent and reliable service.

Absolutely! We specialize in creating customized IT solutions that align with specific business needs and objectives. Whether you need enhanced cybersecurity measures or a robust data recovery solution, we can tailor our offerings to meet your requirements.

Southern Tech can complement your existing IT staff by providing specialized services such as cybersecurity, data compliance, and disaster recovery. We can also assist in managing IT infrastructure, allowing your staff to focus on strategic activities.

Yes, we provide expert recommendations based on the latest technology standards and help facilitate the purchase of hardware and software products that best fit your business needs.

You can contact us through our website, via email, or by phone. Our customer service team is ready to assist you and connect you with a representative who can address your specific inquiries.

Yes, clients and potential clients are welcome to visit our corporate office 916 W McNeese St, Lake Charles, LA 70605. Please contact us to schedule an appointment for a visit (337) 474-3567.

Certainly! We have extensive experience in developing comprehensive IT security policies that protect businesses from various cyber threats and ensure compliance with industry standards.

We manage all vendor relationships on your behalf, ensuring that you receive the best service and product offerings at competitive prices. Our vendor management includes regular reviews and negotiations to uphold quality and efficiency.

Customer satisfaction is gauged through regular feedback, surveys, and direct communication with our clients. This feedback is crucial for ongoing improvement and customer retention.

We offer custom training sessions on new software and technologies, cybersecurity practices, and ongoing support to ensure your team is well-equipped to handle your IT infrastructure efficiently.

An MSP, or Managed IT Service Provider, is a company that remotely manages a customer's IT infrastructure and/or end-user systems on a proactive basis and under a subscription model.

Cybersecurity services involve protecting systems, networks, and programs from digital attacks. These services are designed to ensure data integrity, confidentiality, and availability across an organization’s infrastructure.

A disaster recovery solution involves strategies and processes that help recover and protect a business IT infrastructure in the event of a disaster. This ensures minimal disruption to business operations and data loss.

IT infrastructure services encompass the comprehensive components required for operating and managing enterprise IT environments. These services can include hardware, software, networking components, and services provided either in-house or externally managed.

This service involves the oversight of essential operational components such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness.

Healthcare IT services focus on the specific needs of the healthcare industry, helping providers secure patient data, manage hospital operations, and comply with regulatory requirements.

IT consulting services involve advising organizations on how best to use IT practices to meet their business objectives, including guidance on IT strategies, architecture, and implementing technological solutions.

This service provides systems and methods for backing up data in case of loss and establishing protocols for recovering data after it has been lost or compromised.

Data compliance refers to how a company complies with relevant laws, policies, and regulations regarding the collection, storage, and management of data.

PCI compliance refers to the following of specific standards and practices designed to secure transactions made using credit, debit, and cash cards, ensuring that cardholder information is protected against unauthorized use. All major card issuers mandate adherence to the "Payment Card Industry Data Security Standard" (PCI DSS) to safeguard sensitive cardholder data.